Shop Policies

If you wish to cancel an order, no fees will be charged if with in 24hrs of purchase. After 24hrs there is cancelation fees.
If a personalized order has been created we cannot issue a full refund, as the item cannot be resold. If the item has already been shipped the order cannot be cancelled. However, if you wish to return the item at your expense, you will be refunded half the cost of the items- we do not accept returns on personalized items (I'm sorry we cannot refund original or return shipping).

Our lead times can vary depending on the item(s) you wish to order. You can find my approximate production time posted in each listing and our welcome announcement.

Your receipt should provide your estimated ship date. If you are confused on when your order would ship, please email us for more info. Our lead time does not include holidays, weekends, or shipping time. If purchasing for your wedding, we recommend ordering early and providing your wedding date with your order. If you feel your order may be cutting it close, please email us before purchasing. The ship date on your receipt will only be an estimate & can fluctuate by a few days. We always want to ensure your order arrives in a timely manner!

**It is EXTREMELY important that ANY changes to be made to an order are noted within the 'Notes to Seller' box upon checkout (unless we setup a custom order for you). We process and ship dozens of orders per day as well as answer dozens of conversations per day it is impossible for us to keep track of changes requested to an order and therefore is very important those changes are noted upon checkout, if the changes to an order are requested via conversation but NOT noted in the notes to seller upon checkout we CANNOT issue a refund for that order, Thank You for your understanding on this matter.

If there is a issue with your item and I have approved a return you must pay for the return shipping and it must be received back at the shop with in 7 days of the approval. If received at the shop later then the 7 days the return will not be excepted. No returns on CUSTOM WORK.

You must open your box with-in 5 days of receiving and if there are any issues you must contact me with-in 7days of receiving anything after that I can not help you. DO NOT throw away the packaging, once you notify me I will send you directions on how to handle with the postal service.

SHIPPING PLEASE NOTE- if you order ground it's being shipping ground 2-9 business days after it's made.